CLIENT ONLY ACCESS
Dedicated local trainers and facilities
New user training sessions
Annual review and optimization of system workflow and use
Report writing development and support
Training and gap analysis for new EpicCare versions
Super-user training for on-the-spot, first-tier support
Answering questions and addressing system additions/changes for EpicCare and third-party applications and technologies included with your EpicCare access agreement
Escalating issues to third-party vendors and service providers when necessary
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Clients choose PNA to realize clinical transformations not IT initiatives. Because of the clinical experience we bring to each practice’s implementation, we are able to re-engineer how you deliver care, allowing you to maximize the time you spend with patients while realizing the efficiencies that come with an optimized Epic installation.
The implementation, customization and training of any EMR demands hands-on, one-on-one time for your practice’s providers. As such, the value of having the PNA team right down the street cannot be overstated.
With a spacious training center as well as on-site implementation experts available at a moment’s notice, you can rest assured that you will never have to wait for an email to be answered or a phone call returned. The PNA team will be right with you every step of the way.
The PNA team is comprised of experts in the clinical use of Epic, allowing customization of your site’s system to deliver the tailored results you’re looking for. Having designed systems for over 40 unique specialties, we understand workflows and will optimize your system to complement your practice’s needs.
Sophisticated systems require hands-on, expert-level training. And that is exactly what you get at PNA. We are committed to providing an unsurpassed level of training and support for our clients. As a result, we offer PNA-led classes at PNA Headquarters in Fresno, California, available to all employees of our clients who are already using the functionality in their offices and have completed their pre-go-live, end-user training.
PNA provides a wealth of resources, tools and services to ensure clients are able to maximize their Epic implementation. Following go-live, in-practice, point-of-care support ensures no downtime and the most-efficient use of your system. Technical support continues thereafter with access to our online Help Desk and Client Portal.
With the Epic EHR, a community is created among providers, practices, hospitals and patients. PNA builds on this through weekly provider communications, quarterly Office Manager Meetings, and through our Advisory Committee, during which we elicit input from Epic users to enhance and customize the system to meet the specific needs of our clients.
Following a go-live period, our PNA optimization team will revisit the practice and work with operational stakeholders to conduct prescribed optimization activities and finalize the transition to operational support and maintenance.
Ongoing optimization efforts will be conducted via the PNA community’s physician-governance mechanisms and will be informed by content and operational work groups composed of community practice representatives from the PNA constituency.
Quite simply, this is exactly who we are. As clinical experts in Epic implementation, we understand your practice’s experience and needs, ensuring systemwide changes are not done in a vacuum.
PNA’s leadership is closely aligned and involved with Epic’s leadership. Through our involvement with advisory councils and participation in corporate-led initiatives, we are able to contribute to ever-evolving technological enhancements for the good of each and every one of our clients.